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Shipping & Delivery
Company: NICSECT LIMITED (“we”, “us”), a Hong Kong-based operator of https://gloamgrain.com/ (“the Site”), specializing in women’s fashion (e.g., tops, dresses).Contact: For shipping inquiries, email us at [email protected]
1. Order Processing Time
We process in-stock orders within 2–5 business days of full payment confirmation. Processing is suspended on weekends (Saturday/Sunday) and Hong Kong public holidays (e.g., Lunar New Year, National Day), which may extend timelines.
Custom or pre-order items (if applicable) require additional processing time (7–10 business days), with details specified on individual product pages. We will notify you via email if unexpected delays occur.
2. Delivery Scope & Methods
We ship to over 150 countries/regions worldwide from our Hong Kong logistics hub, partnering with reputable carriers (e.g., DHL, SF Express, UPS) to ensure reliability.
| Shipping Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States & Canada | 12 – 25 Business Days | 5 – 10 Business Days |
| European Union | 10 – 20 Business Days | 4 – 8 Business Days |
| Australia & New Zealand | 8 – 15 Business Days | 4 – 7 Business Days |
| Asia Pacific | 7 – 14 Business Days | 3 – 6 Business Days |
| Rest of World | 15 – 30 Business Days | 7 – 14 Business Days |
3. Shipping Costs
Shipping fees are calculated at checkout based on your destination, package weight, and selected delivery method.
4. Customs & Import Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by your destination country’s authorities. These costs are borne solely by you (the customer), as we do not include them in the order total or shipping fees.
We recommend checking your local customs office’s guidelines (using the package’s HS code, available upon request) to estimate potential fees before placing an order. Delays due to customs clearance are beyond our control.
5. Order Tracking
Once your order ships, we will send a confirmation email with a unique tracking number and a link to the carrier’s portal. You can use this number to monitor real-time delivery status.
If tracking information is not updated within 3 business days of shipment, please contact us at [email protected] with your order number for assistance.
6. Exception Handling
6.1 Lost or Damaged Packages
If your package is marked “delivered” but not received, or arrives damaged (e.g., torn fabric, broken packaging), contact us within:
7 days of the expected delivery date (for lost packages);
48 hours of receipt (for damaged items, with clear photos of the product and packaging attached).
We will coordinate with the carrier to investigate; approved claims will be resolved via reshipment or full refund (excluding shipping fees, unless the issue is our fault).
6.2 Incorrect Shipping Address
We are not responsible for packages delivered to incorrect/incomplete addresses provided by you. If a package is returned to us due to an invalid address, you must cover reshipping costs (same as the original shipping fee) to send it to the corrected address.
7. Policy Updates
We may revise this Shipping & Delivery Policy to reflect changes in carrier rates, customs regulations, or business operations. Updated versions will be posted on the Site with a new “Effective Date”, and your continued use of the Site constitutes acceptance of the revised terms.
For further questions, contact us at [email protected].